Terms & Conditions (Hong Kong)

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Terms and Conditions for Alchemy Recycling Service

The Recycling Service (as defined below) is provided by Alchemy Telco Solutions Asia Limited (“Alchemy”) through Apple Asia Limited and any of its affiliates and subsidiaries (collectively “Apple”) at no cost to the Customers (as defined below).

These terms and conditions (“Agreement”) constitute a legally binding agreement between Alchemy and the Customer for the Recycling Service. By offering to trade in the Product or otherwise using the Recycling Service, the Customer shall be deemed to have understood, accepted and agreed to be bound by the terms and conditions of this Agreement. If the Customer does not agree to the Agreement, please immediately stop using the Recycling Service.

1. Definitions

“Recycling Service” means the trading-in, reuse and/or recycling of the Products or their parts, and any other related services provided by Alchemy.

“Customer(s)” means the undersigned owner of the Product.

“Product(s)” means iPhone, iPad or such other Apple products as nominated by Alchemy and Apple from time to time for the purposes of the Recycling Service.

“Eligible Device(s)” means any Product (iPhone or iPad or such other Apple products as nominated by Alchemy and Apple from time to time) that is eligible for this Recycling Service as determined by Alchemy and Apple in their sole discretion.

2. The Customer’s representations and warranties

The Customer hereby represents and warrants that:

  • the Customer is the sole owner of the Eligible Device; there are no liens, encumbrances or security interests in or attached to the Eligible Device; and the Customer is legally entitled to sell or otherwise dispose of the Eligible Device.

  • the Customer is not an Apple reseller.

  • the Customer is legally capable of entering into a binding contract

  • the Customer resides in Hong Kong

  • the Eligible Device is not counterfeit, stolen or fraudulent.

  • the Eligible Device does not infringe on any third party intellectual property right (including copyright, trademarks, patent, trade secret or other proprietary right.)

  • the Customer has provided no false statements regarding the functionality, condition, or other important information of the Product.

  • The Customer has removed the sim-card from the device

  • The Customer you releases us of any liabilities or claims that may arise if you send the Product to us in breach of this warranty.

3. Apple is an agent of Alchemy

The Customer understands, acknowledges and agrees that Apple is acting as an agent for Alchemy and that Apple is only collecting the Eligible Device(s) on behalf of Alchemy. To the extent permitted by applicable law, Apple hereby disclaims and excludes any and all warranties of any kind, express or implied.

4. Ownership transfers to Alchemy

Upon Apple or Alchemy receiving and accepting the Eligible Device, ownership of that Eligible Device transfers directly to Alchemy, and the Customer disclaims any further right, title or interest in and to the Eligible Device or any items contained therein. The risk of loss, damage or destruction to the Eligible Device shall be assumed by the Customer until Apple or Alchemy receives and accepts the Eligible Device.

5. Assessment of a value of the Eligible Device

Alchemy or Apple, acting as an agent for Alchemy, will advise the Customer of the assessed value of their Eligible Device. This is the value Apple will on behalf of Alchemy pay the Customer for the Eligible Device in the form of a credit toward a purchase of the Apple and/or Beats products. Alchemy or Apple makes no representation about the market value of the Eligible Device or the price the Customer may be able to obtain elsewhere.

(1) The Assessment in the store

Apple, acting as an agent for Alchemy, will advise the Customer of the assessed value of their Eligible Device based on the information given by the Customer. If the Customer accepts the assessed value in the store, Apple will on behalf of Alchemy give the Customer an instant credit toward a purchase of new Apple and/or Beats products.

(2) The Assessment online

The assessed value that Alchemy or Apple initially provides based on the information given by the Customer (the “Initial Assessed Value”) is valid for 14 days, and the Customer who accepts the Initial Assessed Value shall send the Eligible Device within this time frame. The Customer understands, acknowledges and agrees that the Initial Assessed Value may be changed after inspection of the Eligible Device by Alchemy. The Customer who disagrees to the changed value may request Alchemy or Apple to return the Eligible Device without delay. Except in the aforementioned circumstance, a Customer may not cancel the trade-in of the Eligible Device after the Customer chooses to receive a credit.

6. Credit for new products

For and in consideration of the sale of the Eligible Device to Alchemy, the Customer shall receive a credit for the assessed value which may be utilized by the Customer for your current purchase of new Apple and/or Beats products. Please note that all Apple and Beats products purchased at an Apple Store in Hong Kong cannot be returned or exchanged under this Agreement.

7. Alchemy’s termination

Alchemy is entitled to cancel or terminate the Agreement with the Customer if Alchemy has a reason to believe that the Customer has provided a false statement, the Customer was not a lawful owner of the Eligible Device, any liens, encumbrances or security interests are attached to the Eligible Device, or otherwise the Customer has breached the Agreement. In this event, the Customer shall pay Alchemy compensation equivalent to the credit awarded to the Customer.

8. General terms and conditions

This Recycling Service is provided for lawful purposes only, and the Customer understands and agrees that:

  • the Customer has sole responsibility for keeping a separate backup copy of any files or data before transferring ownership of the Eligible Device to Alchemy, and that the Customer has taken reasonable steps to remove files and data that are deemed personal or confidential. The Recycling Service does not include data recovery. Apple and Alchemy assume no responsibility or liability for lost files or data.

  • the Customer is solely responsible for ensuring the SIM card and any accessories are removed from the Eligible Device, and agrees that Alchemy and/or Apple are not responsible for any costs arising from their failure to remove the SIM and/or accessories.

  • Alchemy may be required to provide the unique numeric identifier of the Product and the Customer’s personal information under this Recycling Service to certain law enforcement agencies or governmental authorities upon their request. The Customer hereby provides his/her consent for Company to disclose the Customer’s personal information for the aforementioned limited purpose only.

  • to the extent permissible by law, the Customer shall indemnify Apple and Alchemy and any of their directors, officers, employees, affiliates, subsidiaries or agents from and against any claims brought against any of them arising from performing this Recycling Service, or for any breach of these terms and conditions by the Customer.

  • information collected by Alchemy will be processed in accordance with the Alchemy Privacy Policy, available at: https://www.alchemyglobalsolutions.com/privacy-policy-hk/

  • to the extent permissible by law, Alchemy and Apple will not be liable for any special, indirect, incidental or consequential damages resulting from the Recycling Service.

  • to the extent permissible by law, if Alchemy and/or Apple are liable for any damages incurred by the Customer, the maximum amount of damages payable to the Customer will be the total amount of the credits awarded to the Customer under the Agreement.

  • the Recycling Service may be void where prohibited or restricted by law and may not be available in all Apple locations.

  • to the extent permissible by law, Alchemy and Apple reserve the right to refuse, cancel or limit the Recycling Service for any reason.

  • the Recycling Service is not redeemable and has no cash value.

  • the Agreement shall be governed by and constructed in accordance with the laws of the Hong Kong, and the court having jurisdiction over the Customer’s address shall have the exclusive jurisdiction of the first instance regarding all disputes arising relating to the Agreement.

  • Alchemy reserves the right to revise or modify this Agreement at any time. Alchemy will notify the Customer of the contents of the changes and when the changes come into effect, by placing a notice on Alchemy’s website.

Enacted 31/05/2021

Alchemy環保回收服務條款與細則

環保回收服務（參閱以下定義）是 Alchemy Telco Solutions Asia Limited（簡稱「Alchemy」）透過 Apple Asia Limited及任何其附屬公司及下屬公司（統稱「Apple」）免費提供給顧客（參閱以下定義）的服務。 此條款與細則（簡稱「協議」）是 Alchemy 與 顧客就環保回收服務成立的具有法律約束的協議。顧客提供產品作回收用途或使用環保回收服務則被視為明白、接受及同意受到本協議中的條款與細則的約束。如果顧客並不同意本協議，請立即停止使用環保回收服務。

1. 定義

「環保回收服務」即回收、循環使用和/或再造產品或其零件，以及 Alchemy 提供的其他任何相關服務。 「顧客」即下文簽署者（產品擁有人）。 「產品」即 iPhone、iPad 或 Alchemy 和 Apple 不定時指定的其他可用於環保回收服務用途的 Apple 產品。 「合資格裝置」即經 Alchemy 及 Apple 全權決定後符合環保回收服務的任何產品（iPhone、iPad 或 Alchemy 和 Apple 不定時指定的其他可用於環保回收服務用途的 Apple 產品）。

2. 顧客的聲明及保證

顧客謹此聲明及保證：

  • 顧客是合資格裝置的唯一擁有人；合資格裝置概無附帶留置權、產權負擔或抵押權益；以及顧客有權合法出售或處置該合資格裝置。

  • 顧客並不是 Apple 轉售商。

  • 顧客在法律上有簽訂協議的權力。

  • 顧客在香港居住。

  • 合資格裝置並非冒牌、被竊或被盜的貨品。

  • 合資格裝置概無侵犯任何第三方知識產權（包括版權、商標、專利、商業秘密或其他所有權）。

  • 顧客無虛報關於產品的功能性、狀況或其他重要信息。

  • 顧客已取出裝置中的 SIM 卡。

  • 如果顧客將違反此保證內容的產品寄給我們，我們可以提出任何法律責任或索償要求。

3. Apple 是 Alchemy 的代理

顧客明白、承認及同意 Apple 是 Alchemy 的代理，而 Apple 僅代表 Alchemy 收集合資格裝置。 在適用法律允許之範圍內，Apple 特此表明否認任何種類、明示或暗示的保證。

4. 所有權轉移至 Alchemy

Apple 或 Alchemy 一旦接收及接受該合資格裝置，則所有權會直接轉移至 Alchemy，顧客對合資格裝置或其中載有的任何物品不再持有權力、所有權或權益。顧客需預期存在遺失、銷毀或損壞的風險，直至 Apple 或 Alchemy 收到及接受該合資格裝置。

5. 合資格裝置的價值估計

無論是 Alchemy 或 Apple，Alchemy 的代理將會告知顧客該合資格裝置的估計價值。Apple 將代表 Alchemy 向顧客以點數的方式支付該估計價值，顧客可以在購買 Apple 和/或 Beats 產品時使用該點數。Alchemy 或 Apple 不對合資格裝置的市價或顧客從其他途徑獲知的價格做任何聲明。

(1) 商店內估計價值

Apple 作為 Alchemy 的代理會根據顧客提供的合資格裝置相關信息對他們的合資格裝置估計價值。如果顧客在店內接受該估計價值，Apple 將會代表 Alchemy 立即給予點數用於購買新的 Apple 和/或 Beats 產品。

(2) 網上估計價值

Alchemy 或 Apple 根據顧客提供的信息對合資格裝置做出初期價值估計（簡稱「初期價值估計」），而有效期為 14 日。接受初期價值估計的顧客需在 14 日內將合資格裝置寄至 Alchemy 或 Apple。顧客明白、承認及同意 Alchemy 檢查該合資格裝置後可能更改初期價值估計。如果顧客拒絕接受更改後的價值，顧客可以要求 Alchemy 或 Apple 立即退還該合資格裝置。顧客在上述情況選擇接受點數後，則不得要求取消回收該合資格裝置。

6. 用於購買新產品的點數

向 Alchemy 出售合資格裝置時，顧客會收到估計價格的點數，並用於購買新的 Apple和/或 Beats 產品。需要注意的是，於此協議情況下在香港 Apple 商店購買的全部 Apple 及 Beats 產品均不得退回或更換。

7. Alchemy 的終止協議權力

如果 Alchemy 有原因相信顧客提供了虛假陳述、顧客並非該合資格裝置的合法擁有人、該合資格裝置還附帶任何留置權、產權負擔或抵押權益，或顧客違反了本協議，則 Alchemy 有權取消或終止與該顧客之間的協議。此情況下，顧客需按照之前收到的點數向 Alchemy 全額補償。

8. 一般條款與細則

所提供的環保回收服務僅用於合法用途，而顧客明白及同意：

  • 將合資格裝置的所有權轉移至 Alchemy 之前，顧客有責任為裝置內的任何文件或資料另外單獨備份，並採取合理的步驟將其認為私人或保密的文件及資料刪除。環保回收服務並不提供資料復原服務。Apple 及 Alchemy 不對遺失的文件或資料承擔任何責任。

  • 顧客有責任確保 SIM 卡及任何配件已從該合資格裝置取下，並同意 Alchemy和/或 Apple 無責任承擔因未能取下 SIM 卡和/或 配件所產生的任何費用。

  • 如果某些執法機關或政府機關要求對此環保回收服務提出要求，則 Alchemy 需要將產品的唯一性識別符及顧客的個人信息提供給他們。顧客為此同意公司僅就上述用途披露顧客的個人信息。

  • 於法律容許的限度內，顧客須對因執行此環保回收服務，或因顧客違反任何條款與細則所導致對 Apple 及 Alchemy 和其任何董事、高級人員、僱員、聯署公司、附屬公司或代理所產生的索償作出彌補。

  • 由 Alchemy 收集的信息將會按照 Alchemy 私隱政策處理，有關該政策請到以下網址瀏覽： https://www.alchemyglobalsolutions.com/privacy-policy-hk/

  • 於法律容許的限度內，Alchemy 及 Apple 毋須對因環保回收服務所導致的任何特殊、直接、間接、附帶或相應的損失賠償承擔責任。

  • 於法律容許的限度內，如果 Alchemy 和/或 Apple 須對顧客所引致的損失承擔責任，付予顧客的最高數額將會是此協議中顧客獎獲得的點數總額。

  • 法律禁止或限制的情況下，環保回收服務將屬無效，同時並非全部 Apple 的地點都提供此服務。

  • 於法律容許的限度內，Alchemy 和 Apple 有權因任何原因拒絕、取消或限制環保回收服務。

  • 環保回收服務不得兌現，亦不具有現金價值。

  • 本協議按照香港法例訂立並受香港法例的管限，對顧客的地址擁有管轄權的法院對協議第一時間所引致的所有糾紛亦有專屬管轄權。

  • Alchemy 有權隨時修訂或修改此協議。Alchemy 會在網站上發布通告，告知顧客相關改變內容以及變更內容的生效時間。

於2021 年5月31日頒布

Alchemy ranked in Deloitte Technology Fast 50